Your Calm Companion
Welcome to Sooth.
Sooth is a wellbeing and self-help platform designed to provide calming tools, grounding exercises, breathing support, educational content, progress features, community access, and resources for difficult or overwhelming moments.
This Privacy Policy explains how Sooth Mobile App (“Sooth,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use:
We take privacy seriously and aim to collect only the information reasonably needed to operate, personalize, protect, and improve the Sooth experience.
By using Sooth, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you use Sooth.
Account Information:
When you create a Sooth account, we may collect information such as:
Passwords are handled through our authentication provider and are not intended to be stored by Sooth in readable form.
Sign-In Information:
You may be able to sign in using:
If you use a third-party sign-in provider, we may receive limited account information from that provider, such as your name, email address, profile identifier, or authentication token, depending on your settings with that provider.
Sooth may ask questions during onboarding or while you use the app so that we can personalize your experience.
This may include information such as:
Some information you choose to provide may reveal information about your emotional wellbeing and may be considered sensitive information under applicable privacy laws.
We use this information primarily to personalize the Sooth experience and provide relevant tools and content.
When you use Sooth, we may collect information about your activity within the service.
This may include:
Where available, this information may be used to display your progress and improve your experience.
We do not intend progress indicators to represent a medical diagnosis, clinical assessment, or measure of your mental health.
Sooth includes tools intended to help users during stressful or overwhelming moments.
When you use features such as panic support or grounding exercises, we may process information necessary to:
Sooth is not an emergency service and does not monitor users in real time.
Sooth may allow you to add a trusted emergency contact.
If you use this feature, we may collect:
You are responsible for ensuring that you have the right to provide another person’s contact information to Sooth.
Emergency contact information is used only for features that allow you to quickly access, call, or message the contact.
Adding an emergency contact does not mean that Sooth will automatically contact that person during an emergency.
Certain Sooth features may request access to your approximate or precise location.
Location may be used to:
We request location access only when required for a location-based feature and subject to your device permissions.
You may refuse or disable location access through your device settings.
Where Sooth uses location only to determine relevant emergency resources, we aim not to retain precise location information longer than necessary for that purpose.
If Sooth provides journaling features, you may choose to enter personal thoughts, reflections, or other information.
Journal entries may contain highly personal information.
We encourage you to avoid including information about other individuals unless necessary.
We use journal information only to provide the journaling experience and related features unless we clearly tell you otherwise.
Sooth may provide access to community spaces or third-party community platforms.
Information you voluntarily share in a community may be visible to other participants.
Please avoid posting:
Community features may be provided through third-party platforms. When you leave Sooth and use a third-party community service, that provider’s own privacy policy and terms may apply.
Sooth may offer paid monthly or yearly subscriptions.
Payments may be processed by:
We generally do not need to receive your full payment card number when payment is handled directly by these providers.
We may receive information relating to your purchase, such as:
This information may be used to determine which Sooth features you are entitled to access.
When you access Sooth, certain technical information may be collected automatically.
This may include:
We may use this information to operate the service, maintain security, diagnose technical problems, and improve performance.
When you visit the Sooth website, we may use cookies or similar technologies.
These may be used for:
Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.
You can also manage cookies through your browser settings.
We may use information collected through Sooth to:
Provide the Service
To create and manage your account, authenticate users, display content, provide calming tools, and operate app functionality.
Personalize Sooth
To adapt recommendations and features based on your preferences, needs, triggers, and chosen calming methods.
Display Your Progress
To calculate and display relevant activity, streaks, completed sessions, and other progress indicators.
Provide Safety Features
To provide emergency contacts, relevant emergency resources, and location-based safety information where requested.
Process Subscriptions
To determine subscription status and provide access to paid features.
Maintain Security
To prevent abuse, detect suspicious activity, protect accounts, and maintain the security of Sooth.
Improve the Service
To understand how features are used, diagnose errors, improve usability, and develop new functionality.
Communicate With You
To send account-related messages, password reset emails, service notifications, support responses, or other necessary communications.
Meet Legal Obligations
To comply with applicable laws, regulatory requirements, legal processes, and enforceable government requests.
Where applicable privacy laws require us to identify a legal basis for processing personal information, our basis may depend on the specific activity.
Depending on the circumstances, we may process information because:
Where applicable law treats certain wellbeing information as sensitive or special-category information, we will use an appropriate legal basis and obtain additional consent where legally required.
Sooth uses Firebase and related Google services to support parts of its technical infrastructure.
These services may be used for functions such as:
Information processed through these services may be handled in accordance with Google’s applicable privacy, security, and data-processing terms.
We do not intend to sell your personal information.
We may share information in limited circumstances described below.
Service Providers
We may share information with companies that help us operate Sooth, including providers of:
These providers should receive only the information reasonably necessary to perform services for us.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Business Transfers
If Sooth or its operating business is involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets, information may be transferred as part of that transaction subject to applicable law.
With Your Direction
We may share information when you specifically request or authorize us to do so.
For example, choosing to call an emergency contact may result in your device initiating communication with that contact.
Sooth is a wellbeing and self-help service.
Sooth:
If you believe that you or another person is in immediate danger, contact the appropriate emergency service in your location.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Different categories of information may be retained for different periods.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal and technical requirements.
You may request deletion of your Sooth account.
Where available, account deletion may be initiated through:
My Account → Delete Account
You may also contact us at:
Deleting your account may result in deletion of:
Some information may be retained where required for legal, security, fraud-prevention, financial, or regulatory reasons.
Information already shared publicly or through third-party community services may not automatically be deleted from those third-party services.
You can sign out of your Sooth account at any time through your account settings.
Logging out does not delete your account or personal information.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
These safeguards may include:
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential.
Sooth and its service providers may process information in countries other than the country where you live.
Where required by applicable privacy law, appropriate safeguards will be used for international transfers of personal information.
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to:
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
If California privacy law applies to your relationship with Sooth, you may have additional rights regarding personal information.
Depending on applicable requirements, these may include rights to:
Sooth does not intend to sell personal information for monetary consideration.
If our data practices change in a way that creates additional opt-out obligations, we will update our disclosures and provide appropriate controls.
Sooth is not intended for children under 18 unless expressly permitted and appropriately implemented under applicable law.
We do not knowingly intend to collect personal information from children below the applicable minimum age without appropriate authorization.
If you believe a child has provided personal information contrary to our requirements, contact:
We will review the request and take appropriate action.
Sooth may contain links to external websites, community platforms, emergency resources, or other third-party services.
We do not control the privacy practices of third parties.
When you access an external service, its own privacy policy and terms apply.
We encourage you to review those policies before providing personal information.
We may update this Privacy Policy as Sooth develops, our practices change, or legal requirements change.
When we make changes, we will update the Last Updated date at the top of this page.
Where required, we may provide additional notice through the app, website, email, or another appropriate method.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests relating to privacy or personal information, contact us at:
Sooth Mobile App
Email: Maahey.inc@gmail.com
Website: https://soothapp.com
Sooth provides general wellbeing, educational, relaxation, and self-help tools.
Sooth is not intended to:
If you are experiencing a medical or mental health emergency or believe that you or another person is in immediate danger, contact the appropriate emergency service in your location.