Privacy at a glance
Sooth offers wellbeing tools, including breathing, grounding, mood tracking, guided listening, educational lessons and an optional AI chat. Some features store information on your device; other features require online services. Your choices and the features you use affect which information is processed.
Sooth is not an emergency service, a healthcare provider or a substitute for medical treatment.
1. Who is responsible for your information?
Sooth is published and operated by Gyöngyház Management Kft., Hungary. This company is the point of contact for requests about data processed in connection with Sooth.
Gyöngyház Management Kft.
Registered office: 1034 Budapest, Bécsi út 88–90., Building A, 4th floor, Door 149, Hungary
Company registration number: 01-09-979544
Hungarian tax identification number: 23818891-2-41
Privacy questions and requests: privacy@soothapp.com. General support: support@soothapp.com.
2. What information may be processed?
Information you provide
- Account information: when you choose to register, authentication identifiers and account credentials are processed through the account service. Never send passwords by email.
- Wellbeing information: if you use check-ins, panic reflections, breathing records, sleep features or lessons, relevant entries and progress can be stored locally on your device. They should not be described as automatically cloud-backed up.
- Messages to support: if you email us, we process the contact details and message you provide so we can respond.
- Chat with Echo: if enabled and you consent to AI processing, we process messages you choose to submit for a response. See the section below.
Information generated by services
App operation can require an anonymous or registered Firebase authentication identifier, network/security data, service usage and rate-limit records. Purchases and entitlements can involve Apple, Google and RevenueCat. We do not need your full payment-card details to verify an app-store subscription.
We do not claim that every type of mood, panic or sleep record is synced to Firebase. The exact data flow depends on the released app version and enabled features.
3. Chat with Echo and AI processing
Chat with Echo is an AI-powered wellbeing conversation feature. When enabled, messages you submit and a limited amount of conversation context may be sent via Sooth's secure application backend to an external AI processing provider to produce a response. A separate consent step is planned for this processing. Only share information you are comfortable providing to an external service.
The current pilot architecture uses Firebase Cloud Functions and an OpenAI model provider. The design includes controls for chat deletion, consent withdrawal and limited conversation history, but the operational retention of provider logs and backups must be verified against the production deployment and provider terms before the AI feature is released broadly.
Echo is not a person, a therapist or an emergency service. Avoid sharing passwords, payment information or highly sensitive details in chat. Chat responses may be incomplete or inaccurate.
4. Service providers and why we use them
To make Sooth work, we may use the following service categories as relevant to the version and features you use:
- Google Firebase: account sign-in, cloud functions, data storage, and app infrastructure.
- Apple App Store and Google Play: distribution, purchase processing and subscription management.
- RevenueCat: verification and management of in-app purchase entitlements.
- OpenAI (when Echo Chat is enabled): AI response processing through the server-side integration.
- Hostinger and WordPress: website hosting and contact channels.
- Optional analytics and email-marketing services: only when configured and used in accordance with the applicable consent requirements.
These providers may process technical information for the services described. Cross-border processing and contractual safeguards must be assessed for the actual production configuration.
6. Your choices and privacy rights
Depending on the laws that apply to you, you may be able to request access, correction, deletion or portability of your personal information, object to some uses or withdraw consent. A withdrawal does not make earlier processing unlawful.
Contact privacy@soothapp.com to submit a request. We may need to verify that you control the relevant account before disclosing or deleting data. Do not include passwords or detailed health information in your first email.
Where GDPR applies, you may also complain to your competent data protection authority. The Hungarian supervisory authority is the Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH).
7. Storage periods and deletion
Different information may be kept for different purposes, including providing the service, managing subscriptions, detecting abuse, responding to support requests and meeting legal requirements. Local records may remain on your device until you remove them or reset the associated local profile.
Echo's current pilot design uses short-lived conversation context rather than an indefinite user-visible chat archive; server-side deletion, retention policies, provider-side logs, backups and any exceptions must be confirmed during the production privacy audit. We will not describe deletion as immediate or complete until all relevant systems have been verified.
For an account-deletion request, use our Delete Account page or the Delete Account option in the app when available. Deletion of an app-store account does not automatically cancel an Apple or Google subscription.
8. Contact and updates
Sooth Privacy Team
Gyöngyház Management Kft.
Registered office: 1034 Budapest, Bécsi út 88–90., Building A, 4th floor, Door 149, Hungary
Company registration number: 01-09-979544
Hungarian tax identification number: 23818891-2-41
We may update this notice when the app, website or service providers change. Material changes should be reflected in the notice and, where legally necessary, communicated in the app or by other appropriate means.